Order Help

Payment


Q1: Can I purchase Sothink program using PayPal account directly?
A1: Yes, you can. Please log in your PayPal account and send the amount of Sothink program you want to us at marketing@sothink.com. After your payment is completed, please notify us by sending an email to support@sothink.com. We’ll manually process your order ASAP.

Q2: What payment methods can I use to buy Sothink products?
A2: We offer Avangate (also applicable for PayPal users) as payment method to all our users who order Sothink products.

Q3: What’s Avangate and how to order via Avangate?
A3: Avangate is an eCommerce platform for electronic software registration, providing all the tools and expertise you need to accept payments online, optimize the online software sales process, increase your website visibility on the Internet. Founded in 2005 and headquartered in Amstelveen, The Netherlands, Avangate is an e-commerce distribution software provider.

At this time, Avangate accepts credit/debit cards such as: Visa, Visa Electron, MasterCard, Maestro, American Express, DinersClub and JCB, issued in any currency.

If you want to purchase a product, just select it and click "Checkout" and then follow the online instructions given on the checkout page to input your detailed information such as the billing address, card information, etc.

After placing the order you will receive an immediate order confirmation along with an all order's information, via email. License information is delivered via email at the specified delivery email address in separate emails along with special instructions on how to use it.

For more information about Avangate, please check here:
https://secure.avangate.com/support/?merchant=SOUTEC&template=Shopping+Cart+2009&lang=en

Q4: I am a PayPal user; how to order via Avangate with my PayPal account?

A4: After selecting your desired product in the shopping cart, click "order" to be directed to the checkout page, and then fill in the blanks to complete the payment.

In "Payment options", select "PayPal" so that you could pay with your PayPal account.

Q5:How to get a invoice after I paid for Sothink products?
A5:The invoice can be downloaded by logging in to your Avangate Account. Or it can be sent by email upon request at support@avangate.com.

For each completed order a payment receipt will automatically be sent by email to the billing email address provided during ordering.

If you need further assistance, please contact Sothink Customer Service.

Q6: What currencies do you accept?
A6:The accepted billing currencies are EURO and USD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD. The exchange will be automatically done by your bank without additional costs.
Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).

Q7: How to use the coupon information in my order?
A7:For Avangate users, input your coupon code in the following area when you fill in the billing information:

 

Q8: How can I purchase Sothink product using Purchase Order?
A8: To purchase Sothink product via Purchase Order, you could follow the steps below:

1. Please select Sothink product you want and then click "Checkout".

2. Please follow the online instructions given on the checkout page to input your detailed information such as your name, address, etc.

3. Please choose “Purchase Order” in Payment options.

If you have any question about purchasing with Purchase Order, please contact Avangate Support at support@avangate.com and cc to us.

 

Registration & upgrade issues

Q1: How can I get the registration information after I purchase it?
Q2: Why I haven’t yet received my registration information and how to get it instantly?
Q3: How to register Sothink Products?
Q4: What’s the difference between Registered and Unregistered version of your software?
Q5: Is the registration key still valid for upgrade versions?
Q6: Can I use the same registration key for different computers?
Q7:What advantages shall I always get as Sothink registered customers?
Q8:What’s your upgrade policy?
Q9: After upgrading my product, the key become invalid, what happened?


Q1:How and when can I get the registration information after payment? What exactly will I receive?
A1: If you choose to pay by credit card or debit card, the payment will be completed soon after the order is placed, while wire transfer and e-check payment will take longer time – usually 4 to 7 days or more.
The registration information will be delivered via email soon after your payment is completed / cleared. If you are in urgent need of the product, payment via credit card or debit card is recommended.

Besides, please note that orders for few other products (such as Sothink HTML Editor) need to be processed MANUALLY; due to time zone difference or weekends, the delivery of those orders might be delayed.

Q2: Why I haven’t yet received my registration information and how to get it instantly?
A2: The distribution of registration information is an automatic process and is not controlled manually. Here are the most common reasons for not receiving the key:

  • Your e-mail server is unavailable or reports errors while receiving the e-mail with the registration information. It is possible that this e-mail will be delivered later; usually the delivery is re-tried at 4 hours intervals, for a few days.
  • Your e-mail box is full, so the e-mail with the license key can't be delivered.
  • You are using some kind of spam protection, and the e-mail with the license key has been rejected for some reason. You can add support@sothink.com to your trusted e-mail addresses to solve this problem.

If you don’t receive the email with registration information within 24 hours, please try the following key retrieve page:

http://www.sothink.com/support/regcode/regcode.php

If all the above does not help, please try to use following methods to contact us and we will provide prompt support for you:

MSN Messenger: sothinkcustomerservice@hotmail.com
Yahoo messenger: sothinkcustomerservice@yahoo.com
Note:Our hotmail and yahoo mail boxes are not monitored; please do not send emails to them.
Online from 9:00 a.m. to 5:30 p.m.(GMT +8:00) in business days.

Q3: How to register Sothink Products?
A3: For the registration steps of the following products please see below:
DHTML Software: Sothink DHTMLMenu, Sothink Tree Menu, etc.
Flash Software: Sothink SWF to Video Converter, Sothink SWF Quicker, Sothink SWF Easy, Sothink SWF Decompiler, Sothink Video Encoder for Adobe Flash,etc.
DVD Video Tool: Sothink iPod Video Converter, Sothink DVD to iPod Converter, Sothink DVD Ripper, Sothink DVD EZWorkshop, etc.
(Please download and install the latest version of the above software so as to be sure the registration code can work for you.)

Step 1: Download the software from our web site and install it.

Step 2: Launch the program and you will see such a dialog. (Take Sothink DHTMLMenu as an example)

Step 3: Click "Buy Now" to go to our order page and fill in the order form. After your payment has been processed, you will get your "permanent key" instantly.

Step 4: Click "Enter Key", then input the registration name and registration key exactly.


Q4: What’s the difference between Registered and Unregistered version of your software?
A4: Generally speaking, there is no function difference between both versions. For some of the products such as Sothink SWF Decompiler, Sothink DHMLMenu and SWF to Video Converter etc., there do exists certain restrictions to the functions of the unregistered version; you can refer to the very product page to see the difference. The unregistered version is for evaluation purpose only. And it is limited to be used in 15 ~ 30 days since the installation of the program. When the evaluation period expires, you can not use the program any longer. To know more limitations of unregistered version for different software, please go to see different products’ webpage.

Q5: Is the registration key still valid for upgrade versions?
A5:  Yes, the key is still valid for MINOR upgrade versions. Normally, only for MAJOR upgrade do you need to pay to get a new valid key to unlock the latest version. Click here to find more of our Upgrade Policy.

Q6: Can I use the same registration key for different computers?
A6: The registration key is unique for each computer. If you own a single license of the software, you can not use the same registration key for different computers.

Q7:What advantages shall I always get as Sothink registered customers?
A7: After becoming a member of the Sothink registered customers, you will get:

  • The software you paid for and a permanent registration key to unlock the software;
  • Free lifetime technical support either via e-mail or forum;
  • Free access to download software at anytime;
  • Free upgrades to all minor upgrade versions and preferential price to major upgrade versions;
  • Priority to take part in any activities or contest we hold and enjoy discounts we offered.

Q8:What’s your upgrade policy?
A8:Our upgrade policy is that all registered users can get a free upgrade for minor version update and share a favorable price (normally the price different between two versions) for major upgrade version release. To know the upgrade price, please take reference to the description in the very product’s upgrade page.

Q9: After upgrading my product, the key become invalid, what happened?
A9: Please kindly check whether your upgrade is a MAJOR one; we would like to advise that key to previous version is not valid for the latest version after the major upgrade. Please kindly check the very product’s upgrade page for details or contact Sothink Customer Service to ask for help.

Customer Service

Q1: How can I contact your customer service?
Q2:What can I do if I could not get in contact with Customer Support via email?


Q1: How can I contact your customer service?
A1: You can use three ways to contact us:

Q2: What can I do if I could not get in contact with Customer Support via email?
A2: You can use three ways to contact us:
If you failed to contact Customer Support via email, the most common reason is your spam filter is blocking the e-mail.
Please check your bulk or junk folders for the email and try adding support@sothink.com to your trusted e-mail senders list.

Find other methods to contact Sothink Customer Service>>

After Purchase

Q1: What should I do if I lost my product?
Q2: Can I continue to use the program after I change my computers hardware?
Q3: How can I get a written quote after purchase?


Q1: What should I do if I lost my product?
A1:Please submit your request through our Online Submission System with the information as descriptive as possible. We will confirm your order in database according to the information you submitted and then send you the application registration information to help you get back your software.

Q2: Can I continue to use the program after I change my computers hardware?
A2: If you change your computer's hardware after you have already entered the registration key, you can continue to use it.

Q3: How can I get an invoice for my purchase?
A3: For Avangate users:
We would like to inform you that the invoice can be downloaded by logging in to Avangate Account or it can be sent by email upon request at support@avangate.com.

For each completed order, a payment receipt will automatically be sent by email to the billing email address provided during ordering.

For PayPal users:
Please kindly contact Sothink Customer Service for help; remember to provide details of your order.



If you could not find the answer to your question here, please feel free to contact us via our Online Submission System with the information as descriptive as possible, and our support team will give you a reply promptly.
To better serve you, please pay attention to the note below:
If you did not get prompt replies from our support team, here are the most common reasons:

  • Your e-mail server is unavailable or reports errors while receiving the e-mail. It is possible that this e-mail will be delivered later; usually the delivery is re-tried at 4 hours intervals, for a few days.
  • Your e-mail box is full, so our replies can't be delivered to you.
  • You are using some kind of spam protection, and our reply email has been rejected for some reason. You can add support@sothink.com to your trusted e-mail addresses to solve this problem.

If all above solutions do not help, you can try other method to contact support team as soon as possible.


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Sothink is a trademark of SourceTec Software Co., LTD.
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